All references to letter stamps are at the basic weight step (up to 100g). means those services which are listed as Retail 2nd Class in the table at Note 1 of the Annex to Condition 4 of the Licence and the 2nd Class Royal Mail Signed For® service when used in conjunction with the Retail 2nd Class services. I had left it until the last minute, so I posted them on a Friday using the Royal Mail's special delivery next … This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®). I wanted to be sure before sending an item via Special Delivery. Such evidence might be original receipts, bank or credit card statements, details of age, paypal record, invoices, manufacturing costs, auctioneers valuation, and repair costs in the case of damage claims. The process to be followed when making a compensation claim can be found at Compensation Claims Process. Just sent an ebay item a few days ago by Special delivery and the tracking still has it in transit which has got me worried as it was supposed to be guaranteed by next day 1pm. Changes to Special Delivery Guaranteed From Thursday 24 December we reinstated our temporary timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services. Royal Mail may also make payments for a redirection failure under the terms of the service. For your info. Royal Mail is open for business. 13. where an item has been forwarded from the original delivery address stated on the item other than by Royal Mail under its redirection service; 14. where an item has been forwarded or redirected to an address in the Channel Islands or the Isle of Man. Relevance. 1st class stamped, metered and VAT exempt account mail, including items sent using online postage; 2nd class stamped, metered and VAT exempt account mail, including items sent using online postage; 1st and 2nd class Royal Mail Signed for® mail when used in conjunction with stamped,metered and VAT exempt account products above; the names and addresses of the sender, addressee and claimant, the postage paid and method of postage e.g. The table below sets out the due date and qualifying days to be used for determining when a mail item may be considered as lost: Working Days - for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day; for other retail services any day which is not a Sunday or a public holiday. the Royal Mail clear envelope that the damaged item was placed in when delivered, where possible What is your item worth? Evidence of posting for a lost item includes: For products where a product specific certificate of posting is issued automatically at the point of posting Royal Mail will require the certificate of posting to be submitted if a claim is made. Below is an example of actual loss. (b) for 2nd Class services, the third working day following the date of posting; and Royal Mail’s Retail Compensation Policy for delay covers the following products:-. Articles for the Blind compensation is on basis of the customer’s actual loss and is subject to the maximum payable being the lower of the market value of the item and £46. The Factory (the manufacturer) that supplies the shop makes the jeans for £10. Special Delivery Guaranteed is primarily used for urgent, time-critical and valuable items and customers can choose from one of two services: Delivery by 9am (0900) or Delivery by 1pm (1300). Royal Mail Insured Compensation For Loss. 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